Simulation Model to Study Provider Capacity Release Schedules under Time-Varying Demand Rate for Acute Appointments, Demand for Follow-Up Appointments, and Time-Dependent No Show Rate

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dc.contributor.authorYuan, Fangzheng
dc.contributor.authorTilson, Vera
dc.contributor.authorSzmerekovsky, Joseph
dc.contributor.authorSpurr, Ryan
dc.date.accessioned2019-01-03T00:52:45Z
dc.date.available2019-01-03T00:52:45Z
dc.date.issued2019-01-08
dc.description.abstractWe address the problem of scheduling patient appointments in a family medicine clinic. A significant barrier to a clinic’s sustainability is under-utilization of the medical providers it employs. Practically all patient appointments are scheduled some time in advance (from an hour to months ahead), and under-utilization happens because some patients do not keep their appointments and do not provide sufficient notice for the clinic to reschedule another patient into the freed slot. Using a stylized simulation model we investigate an algorithm for appointment capacity release that increases provider utilization.
dc.format.extent7 pages
dc.identifier.doi10.24251/HICSS.2019.809
dc.identifier.isbn978-0-9981331-2-6
dc.identifier.urihttp://hdl.handle.net/10125/60110
dc.language.isoeng
dc.relation.ispartofProceedings of the 52nd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectThe Impact of Digitization on Business Operations
dc.subjectOrganizational Systems and Technology
dc.subjectMedical appointment scheduling, clinical capacity management, medical appointment no-shows, simulation
dc.titleSimulation Model to Study Provider Capacity Release Schedules under Time-Varying Demand Rate for Acute Appointments, Demand for Follow-Up Appointments, and Time-Dependent No Show Rate
dc.typeConference Paper
dc.type.dcmiText

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