‘Leanbotics’ Case – Exploring Inclusive Synergies Between Robotic Process Automation (RPA) and Process Improvement

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dc.contributor.authorKedziora, Damian
dc.contributor.authorSiemon, Dominik
dc.contributor.authorSharda, Ramesh
dc.date.accessioned2023-12-26T18:37:25Z
dc.date.available2023-12-26T18:37:25Z
dc.date.issued2024-01-03
dc.identifier.doi10.24251/HICSS.2024.205
dc.identifier.isbn978-0-9981331-7-1
dc.identifier.otherd2078514-73ff-430e-ac09-334743aa4891
dc.identifier.urihttps://hdl.handle.net/10125/106582
dc.language.isoeng
dc.relation.ispartofProceedings of the 57th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectServices for All: Inclusion, Accessibility, and Diversity
dc.subjectautomation
dc.subjectinclusive
dc.subjectrobotic process improvement
dc.subjectservice design
dc.title‘Leanbotics’ Case – Exploring Inclusive Synergies Between Robotic Process Automation (RPA) and Process Improvement
dc.typeConference Paper
dc.type.dcmiText
dcterms.abstractIn the rapidly changing organizations, the importance of inclusive service design is growing, both for external relations and internal communities. In our case study, we explored the synergy between process improvement and automation for the inclusive digital transformation at a large Nordic organization. Merging the governance of Robotic Process Automation (RPA) and Continuous Improvement (CI) programme, by developing a ‘Leanbotics’ programme allowed for more efficient and engaging experience, by shifting the focus on including everyone in the community. The insights collected qualitatively from the key personnel taking part in the transition uncovered meaningful synergies in the novel value proposition of easily understandable and inclusive service design.
dcterms.extent10 pages
prism.startingpage1628

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