Exploring the Shifting Dynamics of Information Source Selection: Situational Characteristics and the Rise of Artificial Intelligence

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dc.contributor.authorMeservy, Jon
dc.contributor.authorMeservy, Tom
dc.contributor.authorFadel, Kelly
dc.contributor.authorJensen, Matthew
dc.date.accessioned2023-12-26T18:36:04Z
dc.date.available2023-12-26T18:36:04Z
dc.date.issued2024-01-03
dc.identifier.doihttps://doi.org/10.24251/HICSS.2024.041
dc.identifier.isbn978-0-9981331-7-1
dc.identifier.other723bda18-8cb9-42b6-b5a7-821dbcdece0c
dc.identifier.urihttps://hdl.handle.net/10125/106416
dc.language.isoeng
dc.relation.ispartofProceedings of the 57th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectCollaboration in Online Communities: Information Processing and Decision Making
dc.subjectchatgpt
dc.subjectexperts
dc.subjectpeers
dc.subjectsituational characteristics
dc.titleExploring the Shifting Dynamics of Information Source Selection: Situational Characteristics and the Rise of Artificial Intelligence
dc.typeConference Paper
dc.type.dcmiText
dcterms.abstractPeople often seek information from other people, including peers and experts, for various decision-making situations. Internet platforms such as online discussion forums have greatly expanded access to these human information sources. However, the rapid raise and prevalence of ChatGPT and other large language models may shift the focus away from these traditional human sources toward artificial intelligence. Research has shown that information source selection depends in part on the characteristics of the situation for which information is sought. In this paper we investigate situational characteristics that impact the selection of peers, experts, or ChatGPT as an information source. The data reveals that the selection of ChatGPT as an information source is tied to different characteristics than that of peers or experts, implying that AI is not yet a full substitute for human information sources.
dcterms.extent10 pages
prism.startingpage339

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Collaboration in Online Communities: Information Processing and Decision Making