Factors Influencing Usage Intentions Towards a Self-service Kiosk with Biometric Authentication.

dc.contributor.author Obermeier, Gabriele
dc.contributor.author Klingersberger, Jasmin
dc.contributor.author Auinger , Andreas
dc.date.accessioned 2021-12-24T18:02:19Z
dc.date.available 2021-12-24T18:02:19Z
dc.date.issued 2022-01-04
dc.description.abstract Self-service technologies have developed as helpful tools in our everyday lives while constantly being adapted to meet new challenges and requirements in today’s world. This study explores the factors influencing usage intentions towards a self-service kiosk with biometric authentication in a retail context. A quantitative study with 28 participants was conducted in a laboratory environment. Participants were asked to purchase a SIM card at a self-service kiosk. The findings revealed that convenience and relative advantage had a strong impact on usage intention. In contrast, functionality and security concerns towards biometric authentication showed no significant effects. In addition, the results indicate that usage intention affected positive word of mouth. Further analysis revealed that usage intention mediated the relationship between the significant influence factors (i.e., convenience, relative advantage) and word of mouth.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.578
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/79915
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Human-Computer Interaction in the Digital Economy
dc.subject biometricauthentication
dc.subject customerbehavior
dc.subject satisfaction
dc.subject selfservicekiosk
dc.subject selfservicetechnology
dc.title Factors Influencing Usage Intentions Towards a Self-service Kiosk with Biometric Authentication.
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