Learning PC Repair Through Web-Based Modules

Abstract

In a time where computers are a commodity and are prevalent throughout the world, there are many who know how to use a computer, yet do not know how to deal with computer issues that arise. Since computer repair is not a common subject taught in schools, where can people learn about it? This instructional design project focused on developing an online instruction that aims to fulfill this void. With webbased, multimedia modules, students in a PC Repair class learned about spyware and viruses, and how to remove them. Although the topic was challenging for participants, test results found that, overall, they were able to comprehend the subject matter. Furthermore, the post-module attitudinal survey revealed that participants were satisfied with the multimedia videos. However, issues and technical difficulties arose and participant frustrations were observed. This and implications of the research are discussed.