To Use or Not to Use Artificial Intelligence? A Framework for the Ideation and Evaluation of Problems to Be Solved with Artificial Intelligence

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dc.contributor.author Sturm, Timo
dc.contributor.author Fecho, Mariska
dc.contributor.author Buxmann, Peter
dc.date.accessioned 2020-12-24T19:00:13Z
dc.date.available 2020-12-24T19:00:13Z
dc.date.issued 2021-01-05
dc.description.abstract The recent advent of artificial intelligence (AI) solutions that surpass humans’ problem-solving capabilities has uncovered AIs’ great potential to act as new type of problem solvers. Despite decades of analysis, research on organizational problem solving has commonly assumed that the problem solver is essentially human. Yet, it remains unclear how existing knowledge on human problem solving translates to a context with problem-solving machines. To take a first step to better understand this novel context, we conducted a qualitative study with 24 experts to explore the process of problem finding that forms the essential first step in problem-solving activities and aims at uncovering reasonable problems to be solved. With our study, we synthesize emerged procedural artifacts and key factors to propose a framework for problem finding in AI solver contexts. Our findings enable future research on human-machine problem solving and offer practitioners helpful guidance on identifying and managing reasonable AI initiatives.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2021.023
dc.identifier.isbn 978-0-9981331-4-0
dc.identifier.uri http://hdl.handle.net/10125/70634
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject AI and Future of Work
dc.subject artificial intelligence
dc.subject ideation
dc.subject innovation
dc.subject machine learning
dc.subject problem solving
dc.title To Use or Not to Use Artificial Intelligence? A Framework for the Ideation and Evaluation of Problems to Be Solved with Artificial Intelligence
prism.startingpage 206
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