AI-Driven Grief Chatbots: Transforming Grief Management for Individuals with Chronic Illness

Abstract

Chronic illness precipitates numerous challenges and often leading to a multifaceted grieving process. Traditional grief management approaches, such as counseling, support groups, and medication, often fall short of providing immediate and personalized support. The integration of artificial intelligence (AI) in healthcare, particularly AI-driven chatbots, offers promising enhancements for grief support. However, ethical considerations must be addressed. This study examines the application of AI-driven chatbots in managing grief among individuals with chronic illness using the Value Sensitive Design (VSD) framework and two kernel theories. By exploring and integrating human values and technical features, this research proposes guidelines for designing AI-driven grief chatbots.