Five Principles for Digital Service Innovation in Social Care

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dc.contributor.authorTjørnehøj, Gitte
dc.contributor.authorNicolajsen, Hanne Westh
dc.date.accessioned2017-12-28T00:44:33Z
dc.date.available2017-12-28T00:44:33Z
dc.date.issued2018-01-03
dc.description.abstractDigitalization in the public sector is growing to also include areas such as social care. We investigate the digital service innovation process within home care services in a Danish municipality. Inspired by theory on social materiality, we argue for an approach to digital service innovation within social care as an ongoing and entangled development of human and technological resources. We take an abductive approach as we combine theory on social-materiality and digital service innovation with empirical insights. Based in this, we propose five principles of importance for successful digital service innovation in social care: 1) mutual adaption; 2) piloting; 3) empowered; 4) situated re-innovation, and 5) continuous innovation. 
dc.format.extent10 pages
dc.identifier.doihttps://doi.org/10.24251/HICSS.2018.136
dc.identifier.isbn978-0-9981331-1-9
dc.identifier.urihttp://hdl.handle.net/10125/50023
dc.language.isoeng
dc.relation.ispartofProceedings of the 51st Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital Services and the Digitalization of Services
dc.subjectcase study, digital service innovation, public sector, social-materiality, home care
dc.titleFive Principles for Digital Service Innovation in Social Care
dc.typeConference Paper
dc.type.dcmiText

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