Responsible Management for AI-augmented Knowledge: A Knowledge Ecosystem Approach

Abstract

This study adopts a knowledge ecosystem approach to explore how organizations manage AI-augmented knowledge responsibly. Drawing from a case study on a large AI solution provider for manufacturing sector, our study reveals a dynamic knowledge management process that shapes and was shaped by the interdependent interactions among ecosystem actors. The preliminary findings in this study contribute to responsible AI and knowledge management literature, enhancing the understanding on actors’ role to responsible knowledge management.