Configurations of Collaboration in IT Governance: A Socio-Technical System Change Perspective

Abstract

Government agencies are increasingly facing challenges in keeping up with digital transformation. To overcome these challenges and improve digital services, collaboration between government agencies are growing more common. However, there is a limited understanding of such collaborations, in particular on how they unfold in the public sector, and over time. Through a case study, this paper uses a socio-technical system change perspective to explore the configurations of IT governance in a long-term collaboration between two government agencies. The findings reveal three distinct configurations that shift over time. The study contributes to the literature of collaborative digital transformation and collaborative IT governance.