Understanding Intention to Explore Business Intelligence Systems: The Role of Fit and Engagement

Abstract

This paper explores how user engagement affects users’ intention to explore business intelligence system (BIS) and how user engagement is promoted by the cognitive fit between BIS interface and tasks and the regulatory compatibility between BIS interface and personal characteristics, such as style of information processing. Results from the lab experiment suggest that the cognitive fit and the regulatory compatibility could both influence users’ engagement experience, which in turn affected users’ intention to explore BIS. This study may contribute to the extant information systems (IS) literature by uncovering the impacts of engagement experience on intention to explore and responding to the call for investigation of the BIS context where rich visualizations of the systems influence users’ engagement experience.