Knowledge Sharing Behavior in Homeland Security - The Roles of Trust, Technology, and Expectations

Abstract

This study focused on the knowledge sharing of employees at homeland security. In this study we developed and tested a theoretical model on the factors that influence employees’ attitude, intention, and behavior to share knowledge. We relied on the theory of reasoned action and media synchronicity theory to build our theoretical model. We found support for most of our hypotheses in this study which are consistent with prior studies on knowledge sharing. In particular, we found that trust had a positive relationship with the attitude to share knowledge. Another important finding is the role of information and communication technology (ICT) in knowledge sharing in homeland security. We found that ICT to support processing of information strengthened individual employees’ intention to share knowledge while the technology to support transmission of information facilitated knowledge sharing behavior.