From transactional to a devoted relationship – toward performance-based service system governance

dc.contributor.author Veijola, Ilmari
dc.contributor.author Hakanen, Esko
dc.contributor.author Rajala, Risto
dc.date.accessioned 2021-12-24T18:22:38Z
dc.date.available 2021-12-24T18:22:38Z
dc.date.issued 2022-01-04
dc.description.abstract This field study explores a unique collaborative arrangement between two industrial firms, Siemens and Nestlé, presenting performance-based governance of the cooperation as means to mitigate the information asymmetry problem of the parties involved. In so doing, our field study depicts the essential activities in the formation of the IT-enabled and performance-based service system. Moreover, the findings delineate how technology-related changes affect manufacturing operations. The study contributes to the practice-based research on the emerging inter-organizational IS management issues by highlighting the role of parties’ collaborative arrangements and interaction in the digital transformation of manufacturing operations.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.829
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/80169
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Practice-based IS Research
dc.subject digital transformation
dc.subject information asymmetry
dc.subject interorganizational information system
dc.subject performance-based governance
dc.subject service system
dc.title From transactional to a devoted relationship – toward performance-based service system governance
dc.type.dcmi text
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