Improving SMEs' Service Innovation Performance in the Face of Uncertainty Through IT Ambidexterity: A Configurational Approach

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dc.contributor.author Ortiz de Guinea, Ana
dc.contributor.author Raymond, Louis
dc.date.accessioned 2019-01-03T00:39:02Z
dc.date.available 2019-01-03T00:39:02Z
dc.date.issued 2019-01-08
dc.description.abstract Taking a configurational approach, this paper investigates the causal configurations of IT ambidexterity, dynamic capabilities, and environmental uncertainty that are associated to service innovation performance in SMEs. Results from a qualitative comparative analysis (QCA) of 63 industrial service SMEs show that these firms attain service innovation performance when they dispose of an IT capability for exploration, accompanied by an IT capability for exploitation in one configuration, whereas the IT capability for exploitation is absent in other configurations. These results also support the implications of the configurational approach: different configurations of the three elements equally lead to service innovation performance, the same element can both enable or inhibit service innovation performance, configurations leading to the outcome are different than those leading to its absence, and configurations might show different permutations of peripheral conditions. Such results are discussed in light of the current literature and implications for research and practice are explained.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2019.664
dc.identifier.isbn 978-0-9981331-2-6
dc.identifier.uri http://hdl.handle.net/10125/59988
dc.language.iso eng
dc.relation.ispartof Proceedings of the 52nd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Knowledge and Innovation Management for Digitalization and Complexity
dc.subject Knowledge Innovation and Entrepreneurial Systems
dc.subject ambidexterity
dc.subject configuration
dc.subject dynamic capabilities
dc.subject fsQCA
dc.subject strategy
dc.title Improving SMEs' Service Innovation Performance in the Face of Uncertainty Through IT Ambidexterity: A Configurational Approach
dc.type Conference Paper
dc.type.dcmi Text
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