Synchronous Advising Modes: Student Perceptions of Quality and Preference

Abstract

This study examined student perceptions of synchronous advising modes, focusing on which mode students chose as “best” (providing the highest quality experience), which mode they preferred (would most likely use for another advising meeting), and the extent to which students preferred using a mode they did not choose as best. Synchronous advising modes were defined as in person, video conference, and phone. Although responses were mixed, more respondents chose video conference as both best and preferred. Respondents provided a wide range of reasons for choosing a particular mode, with 20% choosing a different preferred mode than what they had chosen as best. Results indicate that students might be willing to make trade-offs, to remove barriers to accessing their advisors. Results also suggest that offering more than one synchronous advising mode in regular practice could provide greater access and accommodate more student needs. Recommendations include minimizing trade-offs between different modes, and establishing advising via video conference and phone as more than just an extension of or alternative to advising in person.