Transforming University Practices for SDGs: Lessons Learned from Action Design Research and Human-AI Collaboration

Abstract

This paper presents an in-depth case study of how Action Design Research (ADR), augmented by human-AI collaboration, can drive the institutionalization of the United Nations Sustainable Development Goals (SDGs) within a research university in Taiwan. Applying an iterative ADR approach, the authors co-developed information systems and organizational practices that promote the systematic integration of SDGs into academic and administrative workflows. Key innovations include an AI-assisted system for labeling faculty research outputs according to the SDGs and a decentralized suite of sustainability reporting platforms managed by Chief Sustainability Officers (CSOs) across university units. The evolution toward decentralized and component-based system architecture empowered diverse units to contribute actively to the university’s sustainability goals. The study explores new practical principles in complex organizational settings, emphasizing the importance of rapid prototyping, modular design, and inclusive, iterative stakeholder collaboration. The lessons learned offer actionable guidance for institutions seeking to advance sustainability through socio-technical innovation and collaborative change.