AI in Digital Government: A Literature Review and Avenues for Future Research

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dc.contributor.authorKhisro, Jwan
dc.date.accessioned2024-12-26T21:05:59Z
dc.date.available2024-12-26T21:05:59Z
dc.date.issued2025-01-07
dc.description.abstractWhile AI has expanded across society, some sectors have been and need to be developed more than others. The literature on AI in digital government needs to be more robust and comprehensive. Therefore, a systematic literature review was done on 22 peer-reviewed articles. The review discusses AI in digital government from five perspectives: AI governance, decision and policy, citizen, ethical, and capabilities. Digital ambidexterity was used as a lens for analysis. The findings indicated that the literature on AI in digital government needs to be more balanced. Scholars also face obstacles, as prior research may not have identified all the opportunities and challenges of AI in digital government. This literature review reveals that there is a need to explore the balancing of AI risks and opportunities for digital government. The future calls for research into strategizing AI in digital government and going beyond using AI for automating existing activities.
dc.format.extent10
dc.identifier.doi10.24251/HICSS.2025.229
dc.identifier.isbn978-0-9981331-8-8
dc.identifier.other54928b15-8d71-4697-be1a-00091fe3a503
dc.identifier.urihttps://hdl.handle.net/10125/109069
dc.relation.ispartofProceedings of the 58th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectAI in Government
dc.subjectambidexterity, artificial intelligence, digital government, exploitation, exploration
dc.titleAI in Digital Government: A Literature Review and Avenues for Future Research
dc.typeConference Paper
dc.type.dcmiText
prism.startingpage1850

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