Investigating the Role of Stakeholders in Agile Information Systems Development Projects: A Mixed Methods Approach

Abstract

Agile information systems development (ISD) strives for a high amount of interaction between the agile team and stakeholders to ensure that high quality software within commonly defined project goals is produced. The literature has acknowledged that agile ISD significantly changes the work of team members. How do agile practices affect the work of stakeholders? Unfortunately, little theory exists to answer this question. This paper addresses this gap by investigating the effect of agile practices on stakeholders’ job satisfaction. Adopting a mixed-methods approach, we use a review of the literature with an exploratory case study to develop the theoretical model, which was evaluated with a survey among stakeholders in agile ISD projects. We contribute to agile ISD literature by providing empirical evidence on stakeholders’ job satisfaction and highlight the relevance of interaction and collaboration between team members and stakeholders in agile ISD projects.