Patient journey mapping in a new RTMS clinic

Abstract

Major depressive disorder (MDD) remains a significant public health concern, with a subset of patients experiencing treatment-resistant depression (TRD). Repetitive transcranial magnetic stimulation (rTMS) is an evidence-based, noninvasive treatment option for TRD; however, its success is influenced by patient engagement, understanding, and continuity of care. This Doctor of Nursing Practice project evaluated the use of patient journey mapping (PJM) as a framework to support public education and staff training during the opening of a new outpatient rTMS clinic at the Clinical Learning Education Management (CLEM) Clinic. Guided by the Johns Hopkins Nursing Evidence-Based Practice Model, two interventions were implemented: a public open house featuring a PJM-informed educational flyer and a PJM-based staff training program. Data were collected using post-intervention surveys and analyzed using descriptive statistics. Open house participants demonstrated improved understanding of the rTMS process and endorsed a patient–provider partnership model, with the majority reporting clear comprehension of the patient journey. Stakeholders participating in the staff training intervention reported high satisfaction with the clarity, relevance, and usability of the PJM framework, achieving 100% accuracy on knowledge-retention measures. Findings support PJM as an effective educational and training strategy that enhances patient-centered care, promotes patient engagement, and supports clinical readiness in a newly established rTMS clinic. The project demonstrates PJM’s potential to improve patient experience and satisfaction and supports its broader application within clinical education and practice settings.