Stuck in the Middle: A Case Study of Getting Caught between an Old and New Commercial-off-the-shelf System
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Date
2025-01-07
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6052
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Abstract
When replacing their information systems, organizations sometimes find themselves caught between old and new systems upon failing to withdraw the entrenched ones fully. The paper presents a case study of an organization that failed to discontinue its legacy business-intelligence system after having deployed a new one. The findings spotlight crucial conditions unique to settings of commercial off-the-shelf systems, such as lack of control over external systems.
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IT Governance and its Mechanisms, action research, commercial-off-the-shelf system, system discontinuance, system replacement
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10
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Proceedings of the 58th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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