Mapping Knowledge Flows in ExploratoryWeb Searches

Abstract

This paper provides an understanding of the knowledge flow in exploratory Web searches. Based on the Design Science Research epistemology, we represented the information-gathering behaviour and uncovered the knowledge flow of Web searchers as a Knowledge-intensive Process (KiP). By mapping searchers' steps and paths during Web searches, representing their search patterns and decision-making process, it was possible to reveal the knowledge flow and infer the resources more likely to be selected to meet the searchers' information needs. With the help of six teachers, we applied the Think-Aloud method in a scenario where they searched for online (educational) resources on the Web. The application of the Think-Aloud method made knowledge-flow processes explicit throughout Web searches. The results can support new strategies for information retrieval systems and be applied to support expertise exchange and innovation.