Evidence for the Emergence of Compassionate Decision Making in the Presence of AI Advice

Abstract

The effect of Artificial Intelligence (AI) advice on decision making processes is gaining increasing attention. In this research based on the theoretical lens of group identity theory and integrated threat theory we posit that the societal well-being fears associated with increased AI use, can result in enhanced compassion towards others. In an online experiment we analyze whether the provision of AI advice as compared to a human expert advice in a recommendation system can indeed result in a side effect of enhanced compassion. Our initial results support the hypotheses. The results of this research shed light on decision making with AI and have wide implications for the ramifications of working with AI and the design of AI-based decision support systems.