Unpacking Digital Transformation Tensions through Workers’ Perceptions: A Technological Frame and Paradox Theory Approach

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dc.contributor.authorViljoen, Altus
dc.contributor.authorPrzybilla, Leonard
dc.contributor.authorHein, Andreas
dc.contributor.authorKeilbach, Anna
dc.contributor.authorKrcmar, Helmut
dc.date.accessioned2023-12-26T18:45:04Z
dc.date.available2023-12-26T18:45:04Z
dc.date.issued2024-01-03
dc.identifier.doihttps://doi.org/10.24251/HICSS.2024.581
dc.identifier.isbn978-0-9981331-7-1
dc.identifier.other8e8c2f98-cb8e-4820-a14e-de141f9de452
dc.identifier.urihttps://hdl.handle.net/10125/106966
dc.language.isoeng
dc.relation.ispartofProceedings of the 57th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectMaking Digital Transformation Real
dc.subjectdigital transformation
dc.subjectorganizational tensions
dc.subjectparadox theory
dc.subjecttechnological frames
dc.titleUnpacking Digital Transformation Tensions through Workers’ Perceptions: A Technological Frame and Paradox Theory Approach
dc.typeConference Paper
dc.type.dcmiText
dcterms.abstractThis study proposes that actors’ perceptions of digital transformation (DT), constructed through technological frames, can explain organizational tensions that firms experience during DT initiatives. We conducted a qualitative case study with a large manufacturer over 12 months, analyzing how different hierarchical employee groups’ technological frames shape their perception of DT. The results illustrate that actors’ perceptions of DT comprise three dimensions (reasons for DT, contributions to DT, and communication during DT initiatives), and how these perceptions explain four different organizational tensions in DT. We contribute to theory on DT by showing how classifying actors’ perceptions of DT through technological frames and paradox theory enables an understanding of how organizational tensions in DT may originate on the individual level.
dcterms.extent10 pages
prism.startingpage4858

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