Quality improvement in the service sector : an expert support system (ESS) for continuous improvement

Date
1995
Authors
Hope, Beverley G.
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Thesis (Ph. D.)--University of Hawaii at Manoa, 1995.
Includes bibliographical references (leaves 376-389).
Microfiche.
2 v. (xix, 389 leaves, bound) ill. 29 cm
Keywords
Service industries, Banks and banking -- Customer services, Quality assurance -- Data processing, Expert systems (Computer science)
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Theses for the degree of Doctor of Philosophy (University of Hawaii at Manoa). Communication and Information Sciences; no. 3258
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