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Title: Quality improvement in the service sector : an expert support system (ESS) for continuous improvement 
Author: Hope, Beverley G.
Date: 1995
Description: Thesis (Ph. D.)--University of Hawaii at Manoa, 1995. Includes bibliographical references (leaves 376-389). Microfiche. 2 v. (xix, 389 leaves, bound) ill. 29 cm
Rights: All UHM dissertations and theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission from the copyright owner.
Keywords: Service industries, Banks and banking -- Customer services, Quality assurance -- Data processing, Expert systems (Computer science)

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