Communicating with the masses from isolation: What happened when local television journalists worked from home

Date
2022-01-04
Authors
Henderson, Keren
Raheja, Raghav
Crowston, Kevin
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Abstract
In response to the COVID-19 crises, many local TV newsrooms decided to have employees work from home (WFH) or the field rather than from the newsroom. From a review of research on telework, we identified possible impacts of WFH on worker effectiveness, conceptualized as including output, individual satisfaction and growth, and group well-being. From a case study of a local TV newsroom and interviews with news directors, we found that WFH was successful in creating a newscast, albeit with some concerns about story quality. However, WFH did not seem to satisfy workers individually or as a group. The current lifting of restrictions on gatherings might mitigate some of the experienced problems, but we expect to see challenges to news worker learning with continued WFH.
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Keywords
Technological, Educational, and Organizational Impacts of Pandemics, covid, journalists, tv news, work from home
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