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Designing for Cultural Values: Towards a Theory-motivated Method for Culture-sensitive Adaptation of Information Systems

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Title:Designing for Cultural Values: Towards a Theory-motivated Method for Culture-sensitive Adaptation of Information Systems
Authors:Janson, Andreas
Dickhaut, Ernestine
Söllner, Matthias
Keywords:Global, International, and Cross-Cultural Issues in the Digital Economy
cross-culture
cultural adaption
culture
mobile learning
show 1 moresystem development
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Date Issued:04 Jan 2022
Abstract:To ensure that an intended target group accepts and uses an information system (IS) is a major challenge for service systems engineering and a key interest in IS research. On the one hand, individuals’ cultural values affect their willingness to use an IS; on the other hand, information technology (IT) is neither value-neutral and, thus, also affects IT acceptance and usage. Therefore, the adaptation of IS should consider both sources of value. Thus, in this paper, we present the theory-driven design of a method for culture-sensitive IS adaptation that draws on IT-culture conflict theory. Our two-fold evaluation approach results show that the method enables to create feasible results for developing culture-sensitive design solutions for IS. As a theoretical contribution, we contribute to the exploration of culture in IS development; as a practical contribution, we provide guidance in how to adapt IS for specific target groups.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/79904
ISBN:978-0-9981331-5-7
DOI:10.24251/HICSS.2022.567
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Global, International, and Cross-Cultural Issues in the Digital Economy


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