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A public value based method to select services for a no-stop shop implementation

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Title:A public value based method to select services for a no-stop shop implementation
Authors:Scholta, Hendrik
Halsbenning, Sebastian
Becker, Jörg
Keywords:Emerging Topics in Digital Government
no-stop government
no-stop shop
proactive public services
show 1 morepublic value
show less
Date Issued:04 Jan 2022
Abstract:Nowadays, public organizations become proactive in their service delivery such that they approach their clients and not vice versa. In the most advanced case, the no-stop shop, clients do not have to do anything to receive a public service. Public organizations offer many services and several of them could potentially be delivered through a no-stop shop. Therefore, public organizations need assistance in the decision which services they realize in a no-stop shop first. To address this issue, we present a method for the prioritization of public services for the implementation in a no-stop shop. The rationale of our method is that public organizations should prefer those services that are expected to provide the highest public value. We followed a design-oriented research approach and combined seminal works on no-stop shop and public value. The method was evaluated through the application in a workshop at a municipality.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Emerging Topics in Digital Government

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