A public value based method to select services for a no-stop shop implementation

Date
2022-01-04
Authors
Scholta, Hendrik
Halsbenning, Sebastian
Becker, Jörg
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
Nowadays, public organizations become proactive in their service delivery such that they approach their clients and not vice versa. In the most advanced case, the no-stop shop, clients do not have to do anything to receive a public service. Public organizations offer many services and several of them could potentially be delivered through a no-stop shop. Therefore, public organizations need assistance in the decision which services they realize in a no-stop shop first. To address this issue, we present a method for the prioritization of public services for the implementation in a no-stop shop. The rationale of our method is that public organizations should prefer those services that are expected to provide the highest public value. We followed a design-oriented research approach and combined seminal works on no-stop shop and public value. The method was evaluated through the application in a workshop at a municipality.
Description
Keywords
Emerging Topics in Digital Government, no-stop government, no-stop shop, personalization, proactive public services, public value
Citation
Extent
10 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 55th Hawaii International Conference on System Sciences
Table of Contents
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Local Contexts
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.