Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/79588

An Exploratory Study to Determine the Effects Conversational Repetition Has on Perceived Workload and User Experience Quality in an Online Human-Robot Interaction

File Size Format  
0202.pdf 986.66 kB Adobe PDF View/Open

Item Summary

Title:An Exploratory Study to Determine the Effects Conversational Repetition Has on Perceived Workload and User Experience Quality in an Online Human-Robot Interaction
Authors:Gittens, Curtis
Garnes, Damian
Keywords:Social Robots - Robotics and Toy Computing
command repetition
hri
network analysis
Date Issued:04 Jan 2022
Abstract:Human-robot interaction studies in the Caribbean currently face two challenges. First, the robots used in these studies have difficulty understanding many of the regional accents spoken study participants. Secondly, the global pandemic has made in-person HRI studies in the Caribbean more challenging due to the physical and social distancing mandates. This paper reports on our exploratory study to determine what kind of impact these two challenges have on HRI by evaluating the effect conversational repetition has on a human-robot conversation done using video conferencing software. Using network analysis, the results obtained suggest that conversational repetition has several subtle relationships on perceived workload. One interesting finding is that frustration and effort are indirectly affected by conversational repetition. Results from the short User Experience Questionnaire indicate that the overall quality of the user experience is perceived as positive-neutral. This encouraging result indicates that video conferencing may be a suitable interaction modality for HRI studies in the Caribbean.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/79588
ISBN:978-0-9981331-5-7
DOI:10.24251/HICSS.2022.256
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Social Robots - Robotics and Toy Computing


Please email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons