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Factors Enabling and Hindering Value Co-Creation in Continuous Service Development: A Systematic Literature Review

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Title:Factors Enabling and Hindering Value Co-Creation in Continuous Service Development: A Systematic Literature Review
Authors:Elo, Jenny
Lumivalo, Juuli
Tuunanen, Tuure
Salo, Markus
Keywords:Digital and Cybernized Services and Digitalization of Services
continuous practices
continuous service development
devops
service-dominant logic
show 2 moresystematic literature review
value co-creation
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Date Issued:04 Jan 2022
Abstract:This paper presents a systematic literature review (SLR) investigating the factors that enable and hinder value co-creation in organizations’ continuous service development processes. Employing the lens of service-dominant (S-D) logic, we classify the identified factors into three interrelated dimensions: institutions, resources, and service exchange. Our systematic findings may inform organizations’ efforts to support the emergence of positive rather than negative value outcomes when implementing continuous practices in their service development. In addition, we outline avenues for further research in this emerging topic area.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/79506
ISBN:978-0-9981331-5-7
DOI:10.24251/HICSS.2022.174
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Digital and Cybernized Services and Digitalization of Services


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