Topics in Organizational Systems and Technology

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    Transformative power of mundane technologies in institutional change
    ( 2022-01-04) Paavola, Lauri ; Cuthbertson, Richard
    To examine the role of mundane technologies in institutional change, we conduct an inductive longitudinal study of a translation in the field of UK grocery retailing and elucidate a process of bottom-up transformation, where customer data replaced product data as a key determinant in decision-making. Our analysis uncovers that such change develops over time through three phases: (1) triggering change through the costs of the technology, (2) capturing value through the benefits of the technology, and (3) retaining transformative momentum through the ability of the technology to develop. While illustrating the process, we show how mundane technologies do not take on new meaning as a result of their innate features but through their relationality in mutual constitution with the field. Hence our study illustrates the fact that each technology holds the potential for generativity.
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    The Moderating Effect of IT Capability on the Relationship between Implicit Coordination and Team Output Ranking in Coal Mines
    ( 2022-01-04) Zhang, Xi ; Wang, Zhe ; Duan, Keran ; Yin, Dehu
    Mining is a dangerous job which takes place under several hundred meters deep mines and requires multi-team collaboration. Coal miners often encounter critical situations so that conventional coordination methods such as meetings are no longer applicable, and an implicit coordination mechanism needs to be established for front-line mining teams. Many scholars study implicit coordination in emergency management, while this research aims to explore the implicit coordination mechanism in mining teams. Besides, we analyze the impact of a large number of information technology applications (such as intelligent mining robots, intelligent mine system) on implicit coordination. The results verify the significant moderate effect of IT capability on implicit coordination. Finally, we provide some practical suggestions for coal mine managers and coal miners.
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    SRAuditor: An Automated Assessment Tool for Statement of Advice Documents
    ( 2022-01-04) Kang, Yong-Bin ; Forkan, Abdur ; Jayaraman, Prem Prakash ; Du, Hung ; Kaul, Rohit ; Hunter, Dan
    Financial advice is given by a registered financial adviser (RFA) in the form of a statement of advice (SoA) document. To limit liability, financial advisor groups periodically assess SoA documents for compliance with legal regulations, internal policies, and best practices. However, this is a manual process that is often subjective, time-consuming and tedious. In this paper, we propose, implement and evaluate SoA Risk Auditor (SRAuditor), a natural language processing (NLP) framework to automatically assess and audit SoA documents. SRAuditor consists of two major components. The first one is a SoA transformer (SoA-T), a tool that automatically transforms and maps SoA document (generally a PDF). The other one is a question-answering engine (QA-R) that recommends legally compliant answers based on rule-based approaches for given SoA audit questions to assess and audit SoA documents. We validate the accuracy of SRAuditor's ability by evaluating it against assessments conducted by domain experts (i.e., financial advisors, lawyers). Experimental results using real-world SoA documents provided by our industry partner, Fourth Line Pty Limited indicate that SRAuditor has a high potential to be used for automatically assessing and auditing SoA documents.
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    On Technostress and Emotion: A Narrative Approach
    ( 2022-01-04) Califf, Christopher ; Springer, Mark
    Emotion in the context of technostress has been treated by IS researchers as highly general and vague. Little is therefore known about how individuals experience specific emotions when undergoing technostress. This paper is a first step towards understanding how to uncover the relationship between technostress (more specifically techno-stressors) and emotion through a narrative approach. Drawing on The Holistic Technostress Model as a theoretical foundation, and guided by research on psychological stress and emotion, the paper advocates for using emotion narratives to create stories about how emotions are experienced during stressful situations involving technology. The paper illustrates how six hypothetical emotion narratives related to technostress: anger, envy, relief, hope, happiness-joy, and pride. The paper also discusses how IS researchers can use emotion narratives in a variety of empirical studies, such as in survey and qualitative research designs and mixed-methods approaches.
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    A Measurement Instrument for Enterprise Architecture Resilience Research: A Pilot Study on Digital Transformation
    ( 2022-01-04) Aldea, Adina ; Sarkar, Amitrajit
    Enterprise Architecture can contribute positively to enterprise resilience. In this connected dynamic world Enterprise Architecture Resilience is an emergent area of Information Systems research that is characterized through an abundance of conceptual work with little empirical research. To fill this gap, this paper reports on the development and validation of an instrument to measure various resilience attributes and barriers in context to digital transformation in organizations. We advance an extended model for a multi-stage measurement instrument development procedure, which incorporates feedback from both academics and practitioners. We identify two main contributions: First, we provide a validated measurement instrument for the study of Enterprise Architecture Resilience factors in context to digital transformation in organizations, which can be used to assist in further empirical studies that investigate phenomena associated with the enterprise architecture domain. Second, in doing so, we describe in detail a procedural model for developing measurement instruments that ensure high levels of reliability and validity, which may assist fellow scholars in executing their empirical research.