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ItemThe Fear of Losing Control - What Prevents the Automation of Business Processes in Sensitive Areas( 2022-01-04)This article explores the potential barriers and drivers of end-user adoption of robotic process automation (RPA) technology in particularly sensitive process areas. For this purpose, the grounded theory method was used within a health authority to determine which factors influence the intention to use and the benefits of such solutions. RPA enables the automation of repetitive and rule-based processes. The development and usage experiences of the respective employees as users of the technology were recorded and used for conceptualization. These found constructs were then compared with those from the established scientific literature. The results show that the obvious drivers can be described in terms of "transparency" and "explainability" and that these are novelty factors compared to established RPA-specific success factors from the relevant literature.
ItemResponding to Healthcare Emergency Outbreak of COVID-19 Pandemic with Robotic Process Automation (RPA)( 2022-01-04)During the complex emergency of COVID-19 pandemic, healthcare sector experienced challenging pressure surge, related to rapid increase in the number of infections, patient inquiries, and demand of immediate treatment. Such situation, experienced also in Finland at the Welfare Division of Turku City, required quick decision making and fast implementation of a reliable and secure technological solution that can take some of administrative burden off the shoulders of nurses’ personnel. The case presents the implementation of Robotic Process Automation (RPA) technology that has already been recognized as an efficient tool at multiple business organizations, allowing to automate various commercial processes with quick returns and scalable results. The presented case discusses the drivers and outcomes of automating non-commercial, healthcare processes, as well as its impact on emergency response, operations, and society.
ItemBlockchain logging for process mining: a systematic review( 2022-01-04)Considerable progress was forcasted for collaborative business processes with the rise of blockchain programmable platforms. One of the saliant promises was auditable traces of business process execution, but practically that has posed challenges specially with regard to blockchain logs’ structure who turned out to be inadequate for process mining techniques. Approaches to answer this issue have started to emerge in the literature, some focusing on the creation process of event logs and others dealing with their retrieval from the blockchain. This work outlines the generic steps required to solve these challenges and analyzes findings in these approaches with a consideration for efficiency and future research directions.