Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/75505

Exploring the Relationship between Information and Communication Technology Collective Behaviors and Sense of Community: An Urban Refugee Analysis

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Item Summary

Title:Exploring the Relationship between Information and Communication Technology Collective Behaviors and Sense of Community: An Urban Refugee Analysis
Authors:Canevez, Richard
Keywords:Refugees
Community development
Computer science
Date Issued:2021
Publisher:Journal of Information Technology & People
Citation:Canevez, R., Maitland, C., Xu, Y., Hannah, S., & Rodriguez, R. (2021). Exploring the Relationship between Information and Communication Technology Collective Behaviors and Sense of Community: An Urban Refugee Analysis. Information Technology & People. https://doi.org/10.1108/ITP-03-2020-0112
Abstract:Purpose
Helping others use information and communication technologies (ICTs), such as mobile phones, can be beneficial for individuals and communities. In urban refugee communities, displaced and living far from home, collective behaviors with mobile phones can generate a sense of belonging. We explore the potential for these offline behaviors to generate a sense of community among urban refugees.
Design/Methodology/Approach
Using quantitative evidence, we examined the relationship between collective behaviors, such as sharing or helping with a mobile phone, and sense of community. We analyzed survey data collected from urban refugees in Rwanda via multiple regression to test hypotheses related to the impact of collective behaviors on sense of community, as well as the mediating role of ICT self-efficacy and gender.
Findings
Our findings suggest collective behaviors with mobile phones have a positive relationship with sense of community, driven primarily by providing assistance as compared to sharing. ICT self-efficacy was positively related to sense of community. However, collective behaviors’ impacts differed by gender, suggesting that social dynamics influence this relationship.
Originality/Value
While extant literature highlights the various roles of mobile phones in refugees’ lives, less is known about the social aspects of use and its potential to help overcome isolation by fostering a sense of community. We extend this literature to a novel context (urban refugees in the Global South), testing a model that incorporates other factors that may play a role (e.g. self-efficacy, gender). These findings are valuable to urban refugees, due to difficulties in re-building a sense of community and increased ICT access.
Description:Pre-print draft manuscript
Pages/Duration:42 pages
URI:http://hdl.handle.net/10125/75505
Journal:Journal of Information Technology & People
Appears in Collections: School of Communications Faculty & Researcher Works


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