Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/71417

A Cautionary Tale: How Co-Constructed Work Obligations Lead to ICT-Related Technostress

File Size Format  
0648.pdf 450.34 kB Adobe PDF View/Open

Item Summary

Title:A Cautionary Tale: How Co-Constructed Work Obligations Lead to ICT-Related Technostress
Authors:Stana, Raluca
Nicolajsen, Hanne Westh
Keywords:The Dark Side of Information Technology Use
icts
obligation
organizations
sociology
show 1 moretechnostress
show less
Date Issued:05 Jan 2021
Abstract:Technostress is a growing area of research and a concern for practitioners. So far, IS research on technostress has focused on either neurophysiological or psychological measurements. We argue for a sociological approach that allows us to reveal the socially co-created obligations around using ICTs (information and communication technologies). We ask, "What can the sociological analytical concept of obligation reveal about ICT related technostress in organizations?" To investigate this question, we use the sociological concept of obligation. We conduct interpretative research based on qualitative interviews. We find that employees see technostress as their individual obligation and devise strategies to avoid it. These strategies add to their technostress and augment group obligations that can lead to technostress for the collective. We contribute to theory by employing a new-to-IS theory and a qualitative approach to investigate technostress. We also contribute to practice by revealing specific obligations that contribute to technostress.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/71417
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.797
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: The Dark Side of Information Technology Use


Please email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons