Stakeholder and Value Orientation in Digital Social Innovation: Designing a Digital Donation Concept to Support Homeless Neighbors

Date
2021-01-05
Authors
Gebken, Larissa
Drews, Paul
Schirmer, Ingrid
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6410
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Abstract
During the first wave of COVID-19 lockdowns, the infrastructure for supporting homeless neighbors disintegrated in many countries. As one important area of support, it became difficult to provide small donations to homeless neighbors. In an action design research-based project, as part of a national hackathon initiative and accelerator program, we contributed to the development of a digital donation concept. We frame this process as a digital social innovation for vulnerable people and highlight the need to consider stakeholder and value orientation during the design, implementation, and evaluation stages. Our findings include a reflection of the project course, a description of the developed concept, an analysis of how values shaped the design, and a formalization of learnings.
Description
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Social Impact and Information Systems, digital donation, digital social innovation, homeless aid support, responsible research and innovation, value sensitive design
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10 pages
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Related To
Proceedings of the 54th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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