Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/71375

Deploying a Model for Assessing Cognitive Automation Use Cases: Insights from Action Research with a Leading European Manufacturing Company

File Size Format  
0611.pdf 455.27 kB Adobe PDF View/Open

Item Summary

Title:Deploying a Model for Assessing Cognitive Automation Use Cases: Insights from Action Research with a Leading European Manufacturing Company
Authors:Engel, Christian
Elshan, Edona
Ebel, Philipp
Keywords:Practice-based IS Research
artificial intelligence
assessment
cognitive automation
use case
Date Issued:05 Jan 2021
Abstract:Cognitive automation moves beyond rule-based automation and thus imposes novel challenges on organizations when assessing the automation potential of use cases. Thus, we present an empirically grounded and conceptually operationalized model for assessing cognitive automation use cases, which consists of four assessment dimensions: data, cognition, relationship, and transparency requirements. We apply the model in a real-world organizational context in the course of an action research project at the customer service department of ManuFact AG, and present unique empirical insights as well as the impact the application of the model had on the organization. The model shall help practitioners to make more informed decisions on selecting use cases for cognitive automation and to plan respective endeavors. For research, the identified factors affecting the suitability of a use case for cognitive automation shall deepen our understanding of cognitive automation in particular, and AI as the driving force behind cognitive automation in general.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/71375
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.755
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Practice-based IS Research


Please email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons