Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/71285

The Bermuda Triangle of Leadership in the AI Era? Emerging Trust Implications From “Two-Leader-Situations” in the Eyes of Employees

File Size Format  
0535.pdf 515.66 kB Adobe PDF View/Open

Item Summary

Title:The Bermuda Triangle of Leadership in the AI Era? Emerging Trust Implications From “Two-Leader-Situations” in the Eyes of Employees
Authors:Schafheitle, Simon
Weibel , Antoinette
Rickert, Alice
Keywords:Advances in Trust Research: Artificial Intelligence in Organizations
algorithms as leaders
automation of leadership
employee trust
responsibility diffusion
show 1 moretwo-leader situations
show less
Date Issued:05 Jan 2021
Abstract:Artificial Intelligence (AI) and machine learning (ML) algorithms are changing the work in many ways. One hitherto little-studied area is how these technologies are impacting leader-employee relationships, particularly employees’ trust relationships in their “flesh-and-blood” leaders. In this paper, we discuss how algorithms change the nature of leadership when some leadership functions become automated. As a consequence, employees will often find themselves in a “two-leader-situation” with resulting frictions, that create novel leadership focus areas. Three situations, in particular, can be trust-problematic in the eyes of followers: the triad relationship might (1) make responsibilities blur, (2) create conflicting decisions of human leaders and algorithms, and (3) make employees’ voice unheard. We argue that these situations can undermine employee perceptions of leaders' trustworthiness as followers might start to question a leaders’ ability, benevolence, and integrity if leaders do not understand these novel situations.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/71285
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.665
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Advances in Trust Research: Artificial Intelligence in Organizations


Please email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons