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Citizen Diversity in e-Government Research: Moving the Field Forward

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Title:Citizen Diversity in e-Government Research: Moving the Field Forward
Authors:Andersson, Annika
Hatakka, Mathias
Larsson, Hannu
Hedström, Karin
Keywords:Addressing Diversity in Digitalization
digital divide
diversity
e-government
e-services
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Date Issued:05 Jan 2021
Abstract:Whereas broad launch of public e-services ensures equal and homogenous treatment of citizens, citizen diversity is often set aside. By means of a literature study we describe how research has addressed diversity in the field of eGovernment. we analyzed the papers according to the following codes: group; application domain; unit of analysis; and technology in use or design. Results showed that the most common application domain was e-services with access and use as the most common units of analysis. The most frequently researched groups are based on classical socio-demographic variables such as economy, education and age. Also, the majority of papers discussed services in use. We conclude by suggesting that future research focuses underrepresented user groups; adds further granularity to the classical sociodemographic variables; identifies groups within groups; targets policies and policy implementation; and changes focus from use to development. We also call for conceptual clarity of the concept ‘diversity’.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/71204
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.586
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Addressing Diversity in Digitalization


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