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Toward Understanding the Technology Trust Calculus in Healthcare: A Generation Z and Millennial View

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Item Summary Rahman, Mohammed Sajedur Chavarria, Juan A. Hoque, Md. Rakibul Senn, William D. Lakshmikanth, Geethalakshmi S. Flores, Javier Smith, Douglass 2020-12-24T19:43:23Z 2020-12-24T19:43:23Z 2021-01-05
dc.identifier.isbn 978-0-9981331-4-0
dc.description.abstract Generation Z and Millennial comprise 50% of the American population and are considered the savviest users of Information Technology (IT). They are also critical beneficiaries of the transformation of healthcare processes and services enabled by IT. Increasingly, the capabilities to leverage digital healthcare depends on the richness of collected data. Consequently, it is imperative to understand the contextual factors that influence Millennial and Gen Z trust in healthcare IT to disclose personal health information. To address this question, we draw on social cognitive theory, social exchange theory, and privacy calculus framework to propose a healthcare technology trust calculus model. We validated it using a survey study collecting responses from 736 individuals. Findings indicate that although the concern of disclosing personal health information negatively influences trust in healthcare IT, organizational trust, perceived benefits, and risks of health information disclosure have a more substantial effect on it.
dc.format.extent 10 pages
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject Health Behavior Change Support Systems (HBCSS)
dc.subject generation z and millennial
dc.subject healthcare information privacy calculus
dc.subject healthcare technology trust
dc.subject information disclosure
dc.subject technology trust calculus
dc.title Toward Understanding the Technology Trust Calculus in Healthcare: A Generation Z and Millennial View
dc.identifier.doi 10.24251/HICSS.2021.426
prism.startingpage 3514
Appears in Collections: Health Behavior Change Support Systems (HBCSS)

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