Toward Understanding the Technology Trust Calculus in Healthcare: A Generation Z and Millennial View

Date
2021-01-05
Authors
Rahman, Mohammed Sajedur
Chavarria, Juan A.
Hoque, Md. Rakibul
Senn, William D.
Lakshmikanth, Geethalakshmi S.
Flores, Javier
Smith, Douglass
Journal Title
Journal ISSN
Volume Title
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Volume
Number/Issue
Starting Page
3514
Ending Page
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Abstract
Generation Z and Millennial comprise 50% of the American population and are considered the savviest users of Information Technology (IT). They are also critical beneficiaries of the transformation of healthcare processes and services enabled by IT. Increasingly, the capabilities to leverage digital healthcare depends on the richness of collected data. Consequently, it is imperative to understand the contextual factors that influence Millennial and Gen Z trust in healthcare IT to disclose personal health information. To address this question, we draw on social cognitive theory, social exchange theory, and privacy calculus framework to propose a healthcare technology trust calculus model. We validated it using a survey study collecting responses from 736 individuals. Findings indicate that although the concern of disclosing personal health information negatively influences trust in healthcare IT, organizational trust, perceived benefits, and risks of health information disclosure have a more substantial effect on it.
Description
Keywords
Health Behavior Change Support Systems (HBCSS), generation z and millennial, healthcare information privacy calculus, healthcare technology trust, information disclosure, technology trust calculus
Citation
Extent
10 pages
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Time Period
Related To
Proceedings of the 54th Hawaii International Conference on System Sciences
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
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