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User Opinions on Effective Strategies Against Social Media Toxicity

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Title:User Opinions on Effective Strategies Against Social Media Toxicity
Authors:Patel, Aashka
Cook, Christine L.
Wohn, Donghee Yvette
Keywords:Social Information Systems
content moderation
online harassment
Date Issued:05 Jan 2021
Abstract:Existing literature on content moderation rarely identifies strategies social media users believe can be implemented by platforms and other users to adequately manage toxicity and curate a positive environment online. To bridge these gaps, we conducted a survey with 902 users of six different social media platforms to understand their opinions on effective strategies against social media toxicity and for a positive online environment. Participants suggested a range of strategies, both for the platforms and the users to implement. Even though all these strategies are not unprecedented, it is crucial to recognize that currently not all platforms implement or can implement these strategies to encourage less toxicity and more positivity. Overall, participants expect platforms and social media users to do their individual and collective part in managing online toxicity.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Social Information Systems

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