Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/70967

Online-Computer-Mediated Interviews and Observations: Overcoming Challenges and Establishing Best Practices in a Human-AI Teaming Context

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Title:Online-Computer-Mediated Interviews and Observations: Overcoming Challenges and Establishing Best Practices in a Human-AI Teaming Context
Authors:Stephens, Keri
Nader, Karim
Harris, Anastazja
Montagnolo, Caroline
Hughes, Amanda
show 3 moreStevens, Ashley
Wijesuriya, Yasas Pramuditha Senarath
Purohit, Hemant
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Keywords:Mediated Conversation
cues
ethics
mediated communication
observations
show 1 moreonline research
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Date Issued:05 Jan 2021
Abstract:Prior research has established the feasibility of conducting online interviews and observations, yet there is limited guidance in how to interact with participants when conducting fully mediated research with screen-sharing and video. This study, conducted during early phases of COVID-19, included 15 volunteer tweet annotators working with an emergency response organization. This method contribution uses cues-related and surveillance theories to reveal challenges and best practices when asking research participants to share their screen, be on video, and participate in a multiple-interview study. The findings suggest that researchers conducting online-mediated research should be prepared to provide technical support for the devices and interfaces participants use during the study, find ways to “see” beyond what is on the mediated screen, and consider ethical issues not often discussed. In addition to these findings, an output of this research is two brief training videos useful for other researchers embarking on conducting fully mediated research.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/70967
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.353
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Mediated Conversation


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