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Less is More: Analysing Communication in Teams of Strangers

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Title:Less is More: Analysing Communication in Teams of Strangers
Authors:Tan, Evelyn
Wade, Alex
Kokkinakis, Athanasios
Heyes , Georgia
Demediuk, Simon
show 1 moreDrachen, Anders
show less
Keywords:Games and Gaming
social play
team-based digital games
team communication
team dynamics
Date Issued:05 Jan 2021
Abstract:Teamwork is challenging in cooperative digital games, especially between strangers. In many online cooperative games, teams have a short-lived existence and ever-changing membership. Our study explores how short-lived ad hoc teams of strangers communicate and investigate its effect on team performance. We analysed 2256 text message instances produced by teams during a 45-minute interaction. Our findings show that team communication is negatively related to performance, and affects performance over and beyond prior experience. A content analysis shows that teams generally have higher task-related communication than socio-emotional communication. This pattern is consistent throughout the duration of the interaction period. The results are discussed in the context of previous research on team communication and performance, and we draw parallels with communication patterns in real-world groups such as aviation crews.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/70962
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.348
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Games and Gaming


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