Chain Action - How Do Countries Add Value Through Digital Government?

Durkiewicz, Jaromir
Janowski, Tomasz
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This study examines how countries develop and benefit from Digital Government (DG). The literature proposes various conceptualizations of the value-adding logic of DG, but the benchmarking practice is not responding to such proposals. For instance, the United Nations’ E-Government Survey combines the readiness and uptake indicators and fails to cover any impact indicators; thus, its diagnostic value is limited. To overcome this limitation, we introduce a new assessment scheme based on the DG value chain concept and pursue the question: how do the world countries add value in this chain? Reassembling the UN’s e-Government Survey indicators and the World Bank’s Worldwide Governance Indicators, we examine how the 191 UN Member States converted their readiness into uptake and uptake into impact over the 2014-2018 period. The results rank the countries concerning their performance along the DG value chain, identify hotspots, and calculate the value
Emerging Topics in Digital Government, digital government, evaluation, impact, uptake, value chain
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