Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/70879

Digital Transformation Initiative in a Public Sector Organization: Stakeholder Viewpoints and Responses in Ghana

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Title:Digital Transformation Initiative in a Public Sector Organization: Stakeholder Viewpoints and Responses in Ghana
Authors:Agbeko, Michael
Effah, John
Boateng, Richard
Keywords:Digital Transformation and Government: Barriers to and Enablers of Change
digital transformation
public sector
responses
stakeholder groups
show 1 moreviewpoints
show less
Date Issued:05 Jan 2021
Abstract:The importance of digital transformation initiatives for contemporary organizations has been demonstrated in research and practice. However, stakeholder viewpoints and responses to such initiatives in the public sector are less understood. We draw on the stakeholder theory to empirically examine how a public sector transformation initiative is shaped by various stakeholders’ viewpoints and responses. This initiative involves an e-procurement platform implementation to transform procurement processes and activities in the developing country context of Ghana. We find that responses from the stakeholder groups influence which viewpoints are realized or not and what factors shape the realizations. The analysis demonstrates that: (1) Failure to realize stakeholder viewpoints is likely to affect benefits derived from public sector digital transformation initiatives; (2) Success of digital transformation initiative pivots around analysis of stakeholders’ responses to the outcomes of such projects; (3) Lack of appropriate technological infrastructure constrains digital transformation initiatives in the public sector.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/70879
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.266
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Digital Transformation and Government: Barriers to and Enablers of Change


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