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Instructor Tone in Written Communication: Are We Saying What We Want Them to Hear?

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Title:Instructor Tone in Written Communication: Are We Saying What We Want Them to Hear?
Authors:Rubel, Carol
Wallace, Marie
Author Affiliation:Carol Rubel - Kaplan University
Marie Wallace - Kaplan University
Date Issued:2010
Abstract:The importance of establishing an inviting atmosphere through written communication is essential in online instruction. Since written communication is the primary format for teacher/ student interaction, instructors must be knowledgeable about their word choice in feedback and the effect on students. Online instructors' tone in written communication in feedback may influence students' perceptions of: (a) encouragement; (b) community; and (c) continued participation in the course/program. These factors may be managed through faculty knowledge and awareness of the impact on how word choice in written communication may be perceived by students.
Pages/Duration:15 pages
Rights:Attribution-NonCommercial-NoDerivs 3.0 United States
Appears in Collections: TCC 2010 Proceedings

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