Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/64249

When More is More and Less is More: Depth and Breadth of Product Reviews and Their Effects on Review Helpfulness

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Title:When More is More and Less is More: Depth and Breadth of Product Reviews and Their Effects on Review Helpfulness
Authors:Son, Jaebong
Negahban, Arash
Lee, Youngsu
Connolly, James
Chiang, Dalen
Keywords:Firm and User Generated Content in the Digital Economy: Key Players, Management and Impact
product reviews
review breadth
review depth
review helpfulness
show 1 moretopic modeling
show less
Date Issued:07 Jan 2020
Abstract:With the growth of online shopping coupled with mobile technology, user-generated product reviews have become an important source of information for product diagnosticity. A significant academic endeavor has been made to comprehend what information factors of reviews help prospective customers better diagnose products. One such factor is review depth that is estimated by the number of a review’s words. We propose review breadth as an additional factor based on a review’s number of topics—the more review breadth, the more diverse information. By conducting the statistical and predictive analyses, we demonstrate that review breadth reliably measures a review’s information. This study makes academic and practical contributions. For academic researchers, review breadth is worth considering as a factor to estimate a review’s information over and above review depth. Based on the two information factors of review breadth and review depth, practitioners can recommend more helpful product reviews to their prospective customers.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/64249
ISBN:978-0-9981331-3-3
DOI:10.24251/HICSS.2020.507
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Firm and User Generated Content in the Digital Economy: Key Players, Management and Impact


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