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Co-creating Digital Government Service: An Activity Theory Perspective

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Title:Co-creating Digital Government Service: An Activity Theory Perspective
Authors:Helander, Nina
Jussila, Jari
Bal, Anik
Sillanpää, Virpi
Paunu, Annamaija
show 2 moreAmmirato, Salvatore
Felicetti, Alberto
show less
Keywords:Digital Transformation and Government: Empowering Businesses and Citizens
activity theory
case study
digital governance
value co-creation
Date Issued:07 Jan 2020
Abstract:The promise of digital government is to support citizen engagement and participation in government, improve government processes, and foster external interactions with the society. The goal in the service development under the digital governance concept is to create services and delivery systems that are economic, efficient, effective, and equitable, and thus, create value for several stakeholders. Creation of such digital government services is however, a challenging task as it requires a smooth co-operation between several different actors with varying views and operation practices. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation (VCC) measurement framework.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/64002
ISBN:978-0-9981331-3-3
DOI:10.24251/HICSS.2020.261
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Digital Transformation and Government: Empowering Businesses and Citizens


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