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The Impact of Information Technology Evolution on the Forms of Knowledge in Public Sector Social Work: Examples from Canada and the UK

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dc.contributor.author Vogl, Thomas
dc.date.accessioned 2020-01-04T07:34:42Z
dc.date.available 2020-01-04T07:34:42Z
dc.date.issued 2020-01-07
dc.identifier.isbn 978-0-9981331-3-3
dc.identifier.uri http://hdl.handle.net/10125/63995
dc.description.abstract In recent years, governments have been enthusiastic about the potential of digital changes to transform the way the public sector operates. While such changes were originally found to deprioritize the forms of knowledge needed by UK child protection workers, instead favouring administrative forms of knowledge, it was not known whether this impact was similar in other liberal democracies, nor whether this simply represented a phase in the evolution of digital government. This study explored this question through desk research and by interviewing and observing social workers as they interacted with a new information system. The study’s findings suggest that while the experiences of social workers in a Canadian province replicate the previous UK experience, current digital changes in the UK that are built on the earlier foundation may enhance the knowledge of child protection workers. These findings suggest that forms of knowledge may evolve with technological change.
dc.format.extent 10 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 53rd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Digital Government: Social and Service Innovation
dc.subject digital government
dc.subject information technology
dc.subject public administration
dc.subject social work
dc.subject street-level bureaucracy
dc.title The Impact of Information Technology Evolution on the Forms of Knowledge in Public Sector Social Work: Examples from Canada and the UK
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2020.254
Appears in Collections: Digital Government: Social and Service Innovation


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