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Smart Service Systems in Manufacturing: An Investigation of Theory and Practice

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dc.contributor.author Heuchert, Markus
dc.contributor.author Verhoeven, Yannick
dc.contributor.author Cordes, Ann-Kristin
dc.contributor.author Becker, Jörg
dc.date.accessioned 2020-01-04T07:29:52Z
dc.date.available 2020-01-04T07:29:52Z
dc.date.issued 2020-01-07
dc.identifier.isbn 978-0-9981331-3-3
dc.identifier.uri http://hdl.handle.net/10125/63947
dc.description.abstract The digitalization has put forward numerous devices dubbed as ‘smart’. This development can be observed throughout the entire value chain and across industries with fundamental implications on the co-creation of value. In order to structure this phenomenon, the service science discipline conceptualized so-called smart service systems. This article transfers the theoretical conceptualization into the domain of manufacturing. To assess the state of research on smart services in manufacturing, a structured literature review is performed. As the transfer from a general conceptualization into a concrete domain calls for a more practice-oriented approach, we support our literature study through in-depth interviews with a leading automation technology provider. By interpreting the domain as a smart service system, five barriers to adoption in practice are identified and discussed regarding their implications for research.
dc.format.extent 10 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 53rd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Smart Service Systems with Analytics and Open Tech Artificial Intelligence
dc.subject literature review
dc.subject manufacturing
dc.subject smart service systems
dc.title Smart Service Systems in Manufacturing: An Investigation of Theory and Practice
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2020.208
Appears in Collections: Smart Service Systems with Analytics and Open Tech Artificial Intelligence


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